Online Reputation Management
By curating their online reputations, brands can harness the power of traditional word-of-mouth marketing in 21st-century digital environments.
Customer reviews provide both internal and external benefits for your business. For example, they:
Learn about our agency’s process for monitoring reviews below:
Our online reputation management process
1. Monitor all review platforms daily
Our reputation managers check all pertinent review platforms, including Google, Facebook, and Yelp.
2. Automatically respond to 4 and 5-star reviews
We respond to all reviews, including positive ones. Our reputation managers pre-create responses for 4 and 5-star reviews so they can attend to them in a timely manner.
3. For reviews below 4 stars, consult with the client to compose an appropriate response
Before responding to a negative review, our team consults with the client to gather information and create a personalized response for the 1 or 2-star review. We
work closely with the client to maintain a positive online reputation for them.
4. Ensure all responses are published in a timely manner
Our reputation managers check the review platforms daily.