Heyday Marketing | Online Reputation Management
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Services

Online Reputation Management

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By curating their online reputations, brands can harness the power of traditional word-of-mouth marketing in 21st-century digital environments.

Customer reviews provide both internal and external benefits for your business. For example, they:

Learn about our agency’s process for monitoring reviews below:

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Our online reputation management process

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1. Monitor all review platforms daily

Our reputation managers check all pertinent review platforms, including Google, Facebook, and Yelp.

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2. Automatically respond to 4 and 5-star reviews

We respond to all reviews, including positive ones. Our reputation managers pre-create responses for 4 and 5-star reviews so they can attend to them in a timely manner.

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3. For reviews below 4 stars, consult with the client to compose an appropriate response

Before responding to a negative review, our team consults with the client to gather information and create a personalized response for the 1 or 2-star review. We

work closely with the client to maintain a positive online reputation for them.

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4. Ensure all responses are published in a timely manner

Our reputation managers check the review platforms daily.

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Ready to make your brand the star of the show?
Try our reputation management services!

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